FAQ

Frequently Asked Questions

Here you'll find answers to commonly asked questions.  If you need to know something else, please contact us.

You Got Questions:

How does Nibbles and Spice Work?
What are the costs for your services?
Do you mark-up the costs for groceries.
Is there a membership or annual fee to use your service?
What if there’s a problem with my order?
Can I get collect my points?
Can you price match?
When it’s offered, who gets the store free giveaway? 

 

We Got Your Answers:

How does Nibbles and Spice Work?

We’re very similar to other grocery delivery companies.

  1. You book a delivery and send us your grocery list
  2. We shop and deliver
  3. You pay for the grocery and our service

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What are the costs for your services?

We charge 22.9% or 20% of the pre-tax cost of your items. It’s 22.9% if you pay by credit card or a discounted 20% for cash and cash equivalent and is subject to a minimum of $40. You can read more here.

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Do you mark-up the costs for groceries.

No, there is ZERO price mark ups. You pay the in-store price.

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Is there a membership or annual fee to use your service?

Nope.

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What if there’s a problem with my order?

Let us know and we’ll do our best to make it right!

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Can I get collect my points?

Yes, just give us your points card number and you’ll get them!

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Can you price match?

Absolutely! Read more about our Price Matching Partnership here.

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When it’s offered, who gets the store free giveaway?
You do. If you don’t want it, we’ll donate it to a local school to benefit food insecure families.

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